Ever feel like there’s just no way to know for sure that you can find a trustworthy and highly skilled auto repair mechanic? Here are some great objective tips to guide you through making a choice that’ll let you sleep comfortably. This handy list comes from the non-profit National Institute for Automotive Service Excellence (ASE) and should put you a step ahead on finding a reputable repair establishment:
1ST: Start shopping for a repair facility before you need one. [Tip – Arrange for alternate transportation in advance so you will not feel forced to choose a shop based solely on location.]
2ND: Ask trusted friends and associates for recommendations; consult local consumer organizations.
3RD: Look for a courteous staff, with a service writer or shop owner that’s willing to answer all of your questions.
4TH: Look for a neat, well organized facility, with some vehicles in the parking lot equal in value to your own and modern equipment in the service bays.
5TH: Look for policies regarding labor rates, diagnostic fees, guarantees, acceptable methods of payment, etc.
Also, try to work these tidbits into your investigative process…casually.
- Ask if the repair facility specializes or if it usually handles your type of repair work.
- Professionalism – look for indications in the customer service area such as civic, community, or customer service awards.
- Qualified Technicians – i.e. trade school diplomas, certificates of advanced course work, and certification by ASE.